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Updated 11 February 2018Osia® 2Apps and accessories

The sound from my sound processors is either too low or too high when I use my Phone Clip.

  1. The audio input level may not be suitable for listening.

    Adjust the volume on the mobile phone until the sound is suitable, or adjust the volume using the + and - keys on the Phone Clip until the sound is suitable.

    Another option, if you have a Remote Control, is to use the + and - keys on the Remote Control until the sound is suitable.

    You could also use your Osia Smart App to adjust the mixing ratio between your Phone Clip and your sound processor to get the volume you want.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.