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Updated 11 February 2018Osia® 2Apps and accessories

The Phone Clip does not respond to any presses on the call pick-up/hang-up button.

  1. The battery in the Phone Clip may be depleted.

    Charge the battery. To charge your battery:

    • Plug the charging cable into the Phone Clip.
    • Then, plug the other end of the charging cable into a power outlet.

    During the charging process, the light indicator (LED) at the top of the Phone Clip will show a solid red light.

    When fully charged and still connected to the charger, the LED will turn solid green, interrupted by a red blink every 2 seconds.

    Charging an empty battery takes about 3 hours. It's safe to leave the charger connected overnight – you can't overcharge the battery.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.