The sound quality from my sound processor is poor, distorted or abnormal.
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Replace the microphone cover.
There's an easy step-by-step guide for how to do this on page 46 of your Nucleus 7 Sound Processor User Guide.
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.
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