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Try a different program.
You can choose between programs to change the way your sound processor deals with sound (e.g. in noisy or quiet places). Press the button on your sound processor to switch between programs. -
Are you using a remote control?
If you are, turn up the volume. -
Replace the microphone protectors.
There's a step-by-step guide for how to do this on page 30 of your user guide. It's good practice to change microphone protectors every three months. -
Do you have long hair?
Often, because the Kanso® Sound Processor is so flat, people can cover it with their hair. This will cause the sound to sometimes become muffled.
Need more help ?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.
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After hours? Make an online inquiry and we'll get back to you
Make an online inquiryYou don't have access to this service.
If you want to send in a device for repair, call our customer support team on 877-651-7001.
We're still working on providing troubleshooting for some devices.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.
Hmm, let's try something else.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.