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Updated 14 March 2018Kanso®Sound

Sound is too loud or uncomfortable.

  1. Try a different program.

    You can choose between programs to change the way your sound processor deals with sound (e.g. in noisy or quiet places). Press the button on your sound processor to switch between programs.

  2. Are you using a remote control?

    If you are, turn down the volume.

  3. Remove your sound processor.

    If the problem continues, remove your sound processor and any other external devices, and contact your clinician.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.