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Try turning up the volume.
You can adjust the volume using the Baha® Smart App on your compatible smartphone or smart device, the Cochlear Baha Remote Control 2, or the Cochlear Phone Clip.
Here's a video on how to control volume in the Baha Smart App. -
Make sure your sound processor is dry.
If your sound processor gets wet or is exposed to humidity, dry it with a soft cloth, remove the battery, and let your sound processor dry out in its storage case or Dri-Aid Kit before inserting a new battery. Note: Only use cleaning methods recommended by Cochlear.
Need more help ?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.
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After hours? Make an online inquiry and we'll get back to you
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If you want to send in a device for repair, call our customer support team on 877-651-7001.
We're still working on providing troubleshooting for some devices.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.
Hmm, let's try something else.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.