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Updated 5 March 2021Baha® 7Sound

The sound from my sound processor is too loud or uncomfortable.

  1. Try turning down the volume.

    You can adjust the volume using the Baha® Smart App on your compatible smartphone or smart device, the Cochlear Baha Remote Control 2, or the Cochlear Phone Clip.

    Here's a video on how to control volume in the Baha Smart App.

  2. If you continue to have discomfort.

    Please contact your hearing health professional.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.