Osia® 2

I have lost my sound processor.

  1. Try the Locate sound processor feature in the Osia® Smart App.

    Don't worry – the Osia Smart App can help you locate a lost sound processor.

    In the main menu of the Osia Smart App tap Locate sound processor.

    You'll see a bar appear in the middle of your screen. The closer you get to your sound processor, the higher the bar rises on your screen.

    If your sound processor is turned off or if you’re too far away for a connection, switch to Map view in the Osia Smart App.

    The map shows the last location where your compatible Apple® or Android™ device had a connection to your sound processor.

    This helps you narrow the search to places like your workplace, your child's school, or your back yard.

  2. Contact customer support.

    If you're sure you won't find your sound processor, contact our customer support team and they'll tell you if your sound processor is covered for loss.

    Your warranty includes one-time loss coverage (a single instance of loss).

    Note: Your initial two-year warranty includes one-time loss coverage. However, any service plans you buy after your initial two-year warranty expires do not include loss.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.


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