Updated 11 February 2018Osia^® 2 Usage and care

I have accidentally damaged my sound processor.

Don't worry. Is your sound processor still under warranty?

Please use our online form and we'll organize a repair or replacement.
Is your sound processor out of warranty?

Please call our customer support team on 877-651-7001 to check your warranty. You can also see if a Service Plan may benefit you.
Not sure about your warranty?

If you're not sure about your warranty, please contact our customer support team.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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I have accidentally damaged my sound processor.

Don't worry. Is your sound processor still under warranty?

Is your sound processor out of warranty?

Not sure about your warranty?

Need more help ?

After hours? Make an online inquiry and we'll get back to you

You don't have access to this service.

We're still working on providing troubleshooting for some devices.

That's great! Help us improve our troubleshooting.

Sent. Thanks for your feedback.

Hmm, let's try something else.