Do you use a remote control?If you use a remote control, try turning down the volume to see if this helps.
Do you use the Nucleus Smart App?If you use the Nucleus Smart App, try turning down the volume or sensitivity.
Try a different program.You can choose between programs to change the way your sound processor deals with sound (e.g. in noisy or quiet places). Short-press the button to switch between programs.
If the problem continues.Remove the sound processor and coil from your head and contact your clinician.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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