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Apps and accessories

So, you're having trouble with 

Below are the most common issues people report about their apps and accessories. See if your problem is on this list.

I can't hear sound with a wireless accessory.

Updated 14 March 2018Nucleus 7Apps and accessories

I can't hear sound with a monitor earphone.

Updated 14 March 2018Nucleus 7Apps and accessories

The indicator light on my battery charger doesn't light up.

Updated 14 March 2018Nucleus 7Apps and accessories

The indicator light on my battery charger is flashing orange.

Updated 14 March 2018Nucleus 7Apps and accessories

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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customer service

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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troubleshooting

We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.