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Apps and accessories

So, you're having trouble with 

Below are the most common issues people report about their apps and accessories. See if your problem is on this list.

I can't hear sound with a wireless accessory.

Updated 14 March 2018Nucleus® 7Apps and accessories

I can't hear sound with a monitor earphone.

Updated 14 March 2018Nucleus® 7Apps and accessories

The indicator light on my battery charger doesn't light up.

Updated 14 March 2018Nucleus® 7Apps and accessories

The indicator light on my battery charger is flashing orange.

Updated 14 March 2018Nucleus® 7Apps and accessories

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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customer service

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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troubleshooting

We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.