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Updated 14 March 2018Nucleus® 7Apps and accessories

The indicator light on my battery charger doesn't light up.

  1. Are you using the correct batteries?

    Only connect rechargeable batteries to the charger. Don't connect disposable batteries. Note: Rechargeable batteries have a solid case. Disposable batteries have holes in their case.

  2. Check the connection.

    The battery might not be properly connected.

  3. Check the USB port.

    Make sure the USB port is receiving power.

  4. Try a different battery.

    If this fixes the problem, the original battery may be faulty or at the end of its life.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.