Need some help with your Nucleus® 7
Sound Processor?

Please note that after January 31, 2026, in the US you will no longer be able to purchase parts and accessories for Nucleus® 7 Sound Processors, nor will Cochlear be able to repair out-of-warranty sound processors unless you have a Nucleus CI22 cochlear implant.

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Apps and accessories

I need help with my app or accessory
None of these seem to help
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Most common
Nucleus® 7 problems

How to upgrade to the Nucleus 8 Sound Processor.

Updated 11 August 2022

My battery doesn't last as long as expected, even when it's fully charged.

Updated 14 March 2018Nucleus® 7Power and batteries

My sound processor won't turn on.

Updated 14 March 2018Nucleus® 7Power and batteries

My sound processor won't turn off.

Updated 14 March 2018Nucleus® 7Power and batteries

My sound processor switches off by itself.

Updated 14 March 2018Nucleus® 7Power and batteries
View all 18 Nucleus 7 articles

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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That's OK, our support staff are here to lend a hand.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.