Nucleus® 7

My sound processor won't turn off.


  1. Remove the battery from your sound processor.

    There's an easy step-by-step guide for how to do this on page 8 of your Nucleus 7 Sound Processor User Guide.
  2. Reconnect the battery.

    Check that the sound processor is functioning normally.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

Offline
nh-customer-support@2x.png

Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry