Check the connections.Sometimes it's a simple matter of making sure everything is connected properly.
Is the charger damaged?Check the USB connector on the remote assistant and make sure there is no damage.
Have you checked if everything is switched on?If you are charging your remote assistant using a computer, make sure the computer is “awake” and on.
Try charging your remote assistant using the USB cable and the Cochlear global power adaptor.There's a step-by-step guide on how to charge your remote assistant on page 10 of the Nucleus® CR230 Remote Assistant User Guide.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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