Try turning up the volume.Use a compatible smartphone or a wireless device to turn up the volume.
Make sure your sound processor is dry.If your sound processor gets wet or is exposed to humidity, dry it with a soft cloth, remove the battery, and let your sound processor dry out in its storage case or Dri-Aid Kit before inserting a new battery. Note: Only use cleaning methods recommended by Cochlear.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.