Are you wearing eyeglasses, a bike helmet or similar?Make sure anything you might wear on your head or in your hair doesn't touch your sound processor. This can cause feedback.
Check the battery door.Make sure the battery door is completely closed.
Check for external damage.If there are any cracks in the casing of your sound processor, you may need a new one.
You may need a new program.If none of the above solves the issue, your sound processor may need a programming adjustment. Check with your clinician.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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