Double check that your sound processor is turned on.
Try opening and closing the battery door.
Closing the door should automatically turn on your sound processor.
Replace the battery.
To replace your battery:
Hold the sound processor with the back facing upwards.
Open the battery compartment all the way and remove the old battery.
Remove the sticker on the + side of the new battery.
Put the battery facing upwards into its compartment.
Close the battery door.Note: You can also watch a video about how to change batteries in a Baha 5 Sound Processor.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.