The sound quality from my sound processor is poor, distorted, or not as clear as usual.
Follow these steps to troubleshoot your sound processor.
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Check the Sound Processor cover
Make sure the cover is securely attached to the base unit with no visible gaps.
- Place the cover over the front of the sound processor base unit and align the button with the cover opening.
- Press down around the button until you feel a "click" on both sides of the button.
Watch a short video about changing the cover of your Osia® 3 Sound Processor.
If the issue persists, continue to the next step.
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Check for sources of interference
Devices that produce strong electromagnetic fields can interfere with the operation of the sound processor, including:
- Radio and TV transmission towers
- Airport metal detectors
- Commercial theft detection systems
- RFID scanners
- Mobile phones
If possible, move away from the source of interference and check whether sound quality improves. If the issue persists, continue to the next step.
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Ensure the Sound Processor is positioned correctly
- Place the sound processor on your implant with the button and indicator light facing upward.
- Proper positioning is important for optimal sound quality and performance.
If the issue persists, continue to the next step.
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You may need a new program
If none of the above resolves the issue, your sound processor may require a programming adjustment.
Contact your hearing health professional for assistance. If you do not currently have a hearing care provider, use our Clinic Finder.
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Additional resources
For more detailed information, download the:
- Sound processor user manual