I hear feedback or whistling from my sound processor.

Follow these steps to troubleshoot your sound processor.

1. Check for objects touching the Sound Processor

   • Glasses, bike helmets, or other accessories on the head can cause feedback or whistling if they are in contact with your sound processor.

   If the feedback or whistling persists, continue to the next step.

2. Ensure the cover is attached correctly

   To attach the cover:

   • Place the cover over the front of the sound processor base unit and align the button with the cover opening.
   • Press down around the button until you feel a “click” on both sides of the button.
   • Ensure there are not gaps between the cover and the sound processor.
   Note: You can also watch a video on how to change your Osia® 3 Sound Processor color cover.

   If the feedback or whistling persists, continue to the next step.

3. Check for external damage

   • Inspect the sound processor for visible damage, such as cracks in the casing.
   • If you find any damage, the sound processor may require repair or replacement. Please see below to contact our Customer Support team for assistance.

If you still hear feedback or whistling after completing these steps, see below to contact Customer Support for assistance.