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Updated 14 March 2018Nucleus® 7Usage and care

I have lost my sound processor.

  1. Check the Nucleus Smart App.

    First, try the Find My Processor feature in the Smart App to locate a lost sound processor.

  2. Complete a loss claim form.

    If you're sure you won't find your sound processor, just complete a loss claim form online and you'll soon have a new one. Note: Please contact our customer support team to find out if your sound processor is covered for loss.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.