Updated 14 March 2018Kanso®Power and batteries
My sound processor turns off unexpectedly.
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Don't worry, this can be normal.
A sound processor automatically switches off after you've taken it off and it's not connected to an implant for more than two minutes. -
Are you using the right batteries?
Make sure they're the ones we recommended – 675 (PR44) zinc air batteries designed for cochlear implants.If you are using the Aqua+ accessory you'll need to change to another type of battery. There's a list of batteries on page 3 of the Aqua+ for Kanso® User Guide. Note: Let new disposable batteries stand for a few seconds after you peel off their plastic cover and before you put them into your sound processor. -
Clean your sound processor.
If sand or dirt get into the processor, remove it by carefully brushing all indents and holes in the processor's casing. -
Replace the batteries.
There's a step-by-step guide for how to do this on page 6 of your user guide.