Don't worry. Is your sound processor still under warranty?
Please use our online form and we'll organize a repair or replacement.
Is your sound processor out of warranty?
Please call our customer support team on 877-651-7001 to check your warranty. You can also see if a Service Plan may benefit you.
Not sure about your warranty?
If you're not sure about your warranty, please contact our customer support team.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.