Check the Nucleus Smart App.First, try the Find My Processor feature in the Smart App to locate a lost sound processor.
Complete a loss claim form.If you're sure you won't find your sound processor, just complete a loss claim form online and you'll soon have a new one. Note: Please contact our customer support team to find out if your sound processor is covered for loss.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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