Nucleus® 7

I have lost my sound processor.

  1. Check the Nucleus Smart App.

    First, try the Find My Processor feature in the Smart App to locate a lost sound processor.
  2. Complete a loss claim form.

    If you're sure you won't find your sound processor, just complete a loss claim form online and you'll soon have a new one. Note: Please contact our customer support team to find out if your sound processor is covered for loss.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.


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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

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