Kanso® 2

The indicator light on my portable charger doesn't light up.


  1. Perhaps your portable charger is not charged.

    Allow the portable charger to fully charge (about 4.5 hours) and try again.

  2. Contact our customer support team.

    If the problem persists, call our customer support team on 877-651-7001.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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