Baha® 5

The snap coupling is broken or is in poor condition.


  1. Don't worry. Is your sound processor still under warranty?

    The snap coupling is the part of your sound processor that connects it into your abutment.

    If it's broken or in poor condition, Please use our online form and we'll organize a repair or replacement.

  2. Is your sound processor out of warranty?

    Please call our customer support team on 877-651-7001.
  3. Not sure about your warranty?

    If you're not sure about your warranty, please contact our customer support team.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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