Updated 15 September 2026Osia^® 2 Apps and accessories

I can’t hear sound when I use a wireless accessory.

Follow these steps to troubleshoot your wireless accessory connection.

Note: These steps are applicable to the TV Streamer+ and Multi-Mic+. If using a different compatible Cochlear Wireless accessory, refer to the User Manual (pages 27 through 29).

Pairing checklist
- Ensure the sound processor is turned on and charged.
- Ensure the wireless accessory is turned on and charged.
- Keep the sound processor within 2 inches of the wireless accessory while pairing.
Pair the wireless accessory
Note: You only need to pair the sound processor with the wireless accessory once.
- Turn on the wireless accessory.
- Activate pairing mode on the wireless device by pressing the pairing button on the back of the wireless device.
- Ensure the sound processor is less than 2 inches from the wireless accessory.
- The sound processor will automatically pair and begin streaming audio.
- If enabled, a visual streaming indicator light will be shown on the sound processor to confirm successful pairing.
Additional resources
- Sound Processor User Manual
- Wireless Accessory User Manual
If you still cannot hear sound from the wireless accessory after completing these steps, please see below to contact our Customer Support Team for assistance.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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