Kanso® 2

The indicator light on the front of the portable charger is displaying a steady orange light.

  1. Are you using the correct equipment?

    Your home charger equipment includes:

    • home charger unit
    • power adapter
    • USB cable to connect the power adapter to the charger.
    Note: For best performance, we recommend you connect your home charger to a power outlet with the power adapter we provide.

    Make sure you're using the Cochlear Plug Pack and Cable and be sure the Portable Charger is plugged into a power source.

  2. Is it still flashing orange?

    This indicates a fault with the charger. Call our customer support team on 877-651-7001.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.


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