Kanso® 2

The green indicator light on the back of my home charger does not light up.


  1. Are you using the correct equipment?

    Your home charger equipment includes:

    • home charger unit
    • power adapter
    • USB cable to connect the power adapter to the charger.
    Note: For best performance, we recommend you connect your home charger to a power outlet with the power adapter we provide.

    Make sure you're using the Cochlear Plug Pack and Cable, and be sure your home charger is plugged into a power source.

  2. Check the connection of the power cables to the wall source and to the home charger.

    The green light will appear on the back of the home charger once it's plugged into a power source.

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