Make sure the wireless accessory is charged and turned on.
Check that the wireless accessory is paired with your processor.To pair, press and hold the button on your sound processor for two seconds, then release. The sound processor flashes a blue light to indicate audio is streaming.
Check the volume of the wireless accessory.
Are you using the Nucleus Smart App?If you use the Nucleus Smart App, check the Status screen to make sure the sound processor is receiving sound from the accessory. You can also use the app to check and adjust the accessory and the microphone volume. Note: To pair more than one wireless accessory to your sound processor, use separate channels.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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