Check the monitor earphone.Make sure the monitor earphone cable is fully inserted into the socket on the monitor earphone adaptor.
Replace the monitor earphone.
Check the adaptor is connected.Check that the monitor earphone adaptor is properly connected to the processor and to the battery module.
Are you using the Nucleus Smart App?If you use the Nucleus Smart App, use the Status screen to check the processor volume level.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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