Contact customer support.If you're sure you won't find your sound processor, just contact our customer support and you'll soon have a new one. They'll advise you if your sound processor is covered for loss. Your warranty includes coverage for a single instance of loss.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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