Make sure your battery has enough power.
Charge your battery sufficiently before you try to use it.
Ask your hearing health professional if 'Auto power off' is enabled on your sound processor.
If it is, your sound processor will switch off after two minutes when it's not connected to your implant. This is normal.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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