Replace the battery.
Often a new battery is the solution. To replace your battery:
Hold the sound processor with the back facing upwards.
Open the battery compartment all the way and remove the old battery.
Remove the sticker on the + side of the new battery.
Put the battery facing upwards into its compartment.
Close the battery door.Note: You can also watch a video about how to change batteries in a Baha 5 Sound Processor.
Make sure the battery is inserted correctly.The battery should sit with the + sign facing upwards. Always remember to remove the sticker when you insert a new battery.
Check that the battery compartment is completely closed.Note: Battery life depends on many things – daily use, the volume setting, use of wireless audio streaming, the sound environment, and battery strength.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
That's great! Help us improve our troubleshooting.
We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.